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"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough...
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"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...
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For over thirty-five years, parents have turned to How to Talk So Kids Will Listen & Listen So Kids Will Talk for its respectful and effective solutions to the unending challenges of raising children. Now, in response to growing demand, Adele's daughter, Joanna Faber, along with Julie King, tailor How to Talk's powerful communication skills to children ages two to seven. Faber and King, each a parenting expert in her own right, share their wisdom...
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Communication is an essential life skill that every teen must learn. Based on the New Harbinger classic, Messages, this book will teach you the necessary skills—such as assertiveness, active listening, and compassion—to become an effective communicator for life.
In an age of social media, texting, and ever-evolving technology, it's easy to forget how to engage in real, face-to-face communication, a critical skill
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“This extraordinary book shows that you don’t have to raise your volume to have a voice.” —Susan Cain, #1 New York Times-bestselling author of Quiet
Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to...
Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to...
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Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques...
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In our extroverted business culture, introverts can feel excluded, overlooked, or misunderstood. But being an introvert doesn't mean you can't be a great leader. Citing examples of highly successful leaders like Bill Gates and Warren Buffett, Jennifer Kahnweiler shows that introverts can build on their quiet strength and make it a source of great power. After highlighting the common challenges introverts face at work, such as stress, invisibility,...
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"Most of us have been educated from birth to compete, judge, demand, and diagnose--to think and communicate in terms of what is 'right' and 'wrong' with people. At best, communicating and thinking this way can create misunderstanding and frustration. At its worst, it can lead to anger, depression, and even emotional or physical violence. [This book] uses stories, role-plays, and real-world examples to introduce the Nonviolent Communication (NVC) process....
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"The former federal prosecutor and congressman for South Carolina breaks down the art of persuasion into a few shockingly simple, easy-to-follow, and proven steps that will help readers win arguments, gain support for their cause, and convey their message successfully. You may never find yourself in front of jury during a criminal prosecution arguing for a particular verdict or offering yourself for elected office in a political campaign. You simply...
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"When you think you have the answers, you need to be asking a lot more questions-and embracing fearless curiosity. In this timely, personal guide, journalist Mónica Guzmán shows why curiosity is our best policy and how you can put it to work for you immediately, sharing practical tips from the trenches of the social, political, and cultural divides"--
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Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...
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When high school student Clay Jenkins receives a box in the mail containing thirteen cassette tapes recorded by his classmate Hannah, who committed suicide, he spends a bewildering and heartbreaking night crisscrossing their town, listening to Hannah's voice recounting the events leading up to her death.
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"This simple, straightforward guide to effective communication is for anyone who has ever wanted to "eat their words." Do you ever feel that your words produce the exact opposite effect of what you were hoping for-escalating tensions rather than solving problems? Author of Emotional Bullshit Carl Alasko has found that with the right guidance, anyone can learn effective communication skills. In Say This, Not That, Alasko presents readers with simple...
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Make instant, meaningful connections.
For interviewing, selling, managing, pitching an idea, applying to college-or looking for a soulmate-the secret of success is based on connecting with other people. And you can do it in 90 seconds or less through Nicholas Boothman's program of establishing face-to-face communication.
A master of Neuro-Linguistic Programming (NLP), Boothman teaches us the concept of synchrony-how to synchronize our...